It takes 2-5 days to ship an order, after which it’s delivered.

The delivery time depends on your location, but typical delivery times in the United States are 5-6 days. 

If something is missing from your order, our items often arrive in separate parcels, which may be delivered by different couriers. Don't worry; all the items of your order will be delivered to you.

In case your order is late and yet to delivered, please help us out by doing the following:

• Check your shipping confirmation email for any mistakes in the delivery address. 
• Ask your local post office if they have your package. 
• Stop by your neighbors if the courier leaves the package with them. 

Pro tip: Package theft is on the rise— ​ If you’re expecting a home delivery and know you won’t be home to accept it, use an address where you know you’ll be! 

If the shipping address was correct and the package wasn’t left at the post office or at your neighbor’s, contact us at hello@pawzopia.com with your order number. 

If you find a mistake in your delivery address, we can send you a replacement order, but the new order will be at your expense.

If your package is marked ‘Delivered’ but you haven’t received it, start by checking around your delivery area and confirming the shipping address you provided. 

Sometimes, packages can be marked as ‘delivered’ before arriving. If you still can’t find your package after seven days, please file a claim with the carrier and let us know by emailing us at hello@pawzopia.com.

Note: While we strive to ensure every order reaches its destination, please understand that Pawzopia cannot be held responsible for lost or stolen packages once they leave our facility.

If you realize your shipping address needs to be corrected, please email us within a day of placing the order. We’ll do our best to update it before your order is shipped. However, if your order has already been dispatched to the carrier, you’ll need to contact them directly for further assistance.

Important: Your package will be sent to the exact address you provide. That’s why it’s crucial to double-check your address when placing an order. If a package is returned to us due to an incorrect address you’ve entered, you will be responsible for the re-ship cost. Regrettably, we cannot offer refunds or replacements for items shipped to the wrong address.

If you realize that your shipping address is incorrect after the product is shipped, we won’t be able to change/correct the address from our end. You’ll need to contact the carrier directly for further assistance.