Get in Touch with Us

We’re always excited to hear from you! Whether you have questions or feedback or want to share a cute photo of your fur baby, we’re here, ready to chat. 

If you have any inquiries or need support, please reach out to us at hello@pawzopia.com. You can also submit your query in the section below.

We are a small team of two, so allow us 24 hours to respond to all emails. We look forward to connecting with you and making your Pawzopia experience delightful!

FAQs

Delivery

When will I receive my order?

It takes 2-5 days to ship an order, after which it’s delivered.

The delivery time depends on your location, but typical delivery times in the United States are 5-6 days.

Certain items missing from my order. What should I do?

If something is missing from your order, our items often arrive in separate parcels, which may be delivered by different couriers. Don't worry; all the items of your order will be delivered to you.

My order should be here by now, but I still don’t have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

● Check your shipping confirmation email for any mistakes in the delivery address. 

● Ask your local post office if they have your package. 

● Stop by your neighbors if the courier leaves the package with them. 

Pro tip: Package theft is on the rise— ​ If you’re expecting a home delivery and know you won’t be home to accept it, use an address where you know you’ll be! 

If the shipping address was correct and the package wasn’t left at the post office or at your neighbor’s, contact us at hello@pawzopia.com with your order number. 

If you find a mistake in your delivery address, we can send you a replacement order, but the new order will be at your expense.

What if my package is marked ‘Delivered’ but I can’t find it?

If your package is marked ‘Delivered’ but you haven’t received it, start by checking around your delivery area and confirming the shipping address you provided. 

Sometimes, packages can be marked as ‘delivered’ before arriving. If you still can’t find your package after seven days, please file a claim with the carrier and let us know by emailing us at hello@pawzopia.com.

Note: While we strive to ensure every order reaches its destination, please understand that Pawzopia cannot be held responsible for lost or stolen packages once they leave our facility.

What should I do if I enter my shipping address incorrectly?

If you realize your shipping address needs to be corrected, please email us within a day of placing the order. We’ll do our best to update it before your order is shipped. However, if your order has already been dispatched to the carrier, you’ll need to contact them directly for further assistance.

Important: Your package will be sent to the exact address you provide. That’s why it’s crucial to double-check your address when placing an order. If a package is returned to us due to an incorrect address you’ve entered, you will be responsible for the re-ship cost. Regrettably, we cannot offer refunds or replacements for items shipped to the wrong address.

Can I change my delivery address after the item is shipped?

If you realize that your shipping address is incorrect after the product is shipped, we won’t be able to change/correct the address from our end. You’ll need to contact the carrier directly for further assistance.

Orders

How do I track my order?

When your order ships, you’ll receive a tracking link via email. If you have any questions about your tracking or shipment, email us at hello@pawzopia.com.

Can I change or cancel my order after placing it?

If you need to change or cancel your order, please get in touch with us within one hour of placing it. We’ll try our best to accommodate your request. However, modifications may not be possible once your package is with the carrier.

We encourage you to review your order carefully before purchasing to ensure everything is as desired.

I received a wrong/damaged item. What should I do?

We’re so sorry if the item you ordered arrived damaged. To help us resolve this quickly, please email us at hello@pawzopia.com within one week with photos of the damaged item, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

Returns

Can I return an item?

We don’t offer returns and exchanges based on sizing issues. Other than that, if there’s something wrong with your order, please contact us at hello@pawzopia.com.

Can I get a refund for my order?

Refunds are only offered to customers who receive the wrong or damaged items. If any of these apply, please contact us at hello@pawzopia.com with photos of the wrong or damaged items, and we’ll sort that out for you.

Can I exchange an item for a different size/color?

We don’t offer exchanges at this time. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item in our store in the product photos and description section. 

Though rare, it’s possible that an item you ordered was mislabelled. If so, please let us know at hello@pawzopia.com within a week of receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one or issue a refund!

How do I start a return?

To initiate your return, please email us at hello@pawzopia.com with photos of the wrong or damaged items. We will arrange a refund/return based on your preference.

When and how do I get my refund?

We aim to process refunds within 10 days of receiving your returned item. We can refund you using the payment method you used for the purchase.

Please note that shipping fees and any handling charges cannot be refunded.

Any other questions?

Get in touch with us at hello@pawzopia.com